Privacy Policy

Overview

Effective Date: 25/05/2018

This Privacy Policy defines how we collect and use any personal information for the duration of your use of this Site in line with all Data Protection Laws. It also describes the different types of cookies and similar technologies that may be applied on the Vision Blue Solutions Site and associated subdomains.

This policy also applies to personal data provided to us, both by individuals themselves or by others.

Vision Blue Solutions may change this Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Policy was last revised.  Any changes in this Policy will become effective when we make the revised Policy available on or through the Site.

What information do we collect about you?

We collect information on you when you visit our website, submit a contact form and login to secure areas of the website.

This website uses Google Analytics, a web analytics service provided by Google.

Google Analytics sets a cookie to which allows us to evaluate your use of this website and compile reports for activity on the website. This enables us to continuously improve our websites user experience.

When you send an email to our Support or Info mailbox you will automatically create a ticket in our Bug and Issue Tracking software. This will store:

  • Name
  • Email Address
  • Company Name
  • Subject
  • Mail contents
  • Attachments

The purpose for which personal information is processed may include any or all of the following:

  • deliver services and meet legal responsibilities
  • verify identity where this is required
  • communication by email or telephone
  • understand needs and how they may be met
  • maintain records
  • process financial transactions
  • prevent and detect crime, fraud or corruption
  • may also need to use data to defend or take legal actions related to the above

How do we use this information?

We use cookies in order to make this Site easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how this Site is used so that we can make sure it is as up to date, relevant and error free as we can.

By continuing to browse the Site you are agreeing to our use of cookies and the cookies notice at the top of your browser will disappear. If you block our use of cookies, you may be unable to access certain areas of our Site and certain functions and pages will not work in the usual way. Doing so may also affect our ability to update this Site to cater for user preferences and improve its performance.

When you visit the website a record of this visit is created. The data is used anonymously to get statistics of user activity on the website.

When you complete a form on the website an email is sent to us which will record your name, email address, telephone number and query. This will be stored in our Bug & Issue Tracking database and will follow our Data Retention Policy.

We may use this information to reply to your email query or to notify you of any updates to the application if you consent to subscribing to our mailing list.

If you want to unsubscribe from our mailing list, please send an email to support@visionbluesolutions.com.

We will not use or disclose your personal information for any other purpose which is not related to the above purposes.

How do you store the information?

Google stores information collected by the cookie on servers which are based in the United States.

They may also transfer this information to third parties where required to do so by law or where third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by them. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes of track visitor use of the website and to compile statistical reports on website activity.

Our Bug & Issue Tracking software database is located in the UK and will not be migrated to another country.

How long do we retain your personal information?

We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose.  For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records.

Our mailboxes will retain emails in the inbox for 7 days. After which they will be moved to an archived mailbox and 30 days later will be deleted from our email server.

We are implementing our Data Retention Policy on May 25th, issues located in our Bug & Issue Tracking database will be kept for 6 years after which they will be deleted. We keep these as part of our Knowledge Base to better support our Customers.

When you are sending in attachments or screenshots please in cases where possible show only the error message. Any attachments will be subject to our Data Retention Policy as stated in this policy.

Your Rights

The GDPR provides the following rights for individuals:

Right to inform

Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. This privacy notice meets our requirement to inform you of the processing of your data.

Right to access

You have a right of access to personal data held by us as a data controller. Individuals can make a subject access request verbally or in writing. This right may be exercised by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.

Right to rectification

The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days

Right to erasure

You have the right to have us remove all data held by us as a data controller. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.

Right to restrict processing

You have the right to request the restriction or suppression of your personal data. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.

Right to data portability

You have the right to request that your data is made available to obtain and reuse for your own personal data for your own purposes across different services.

Amendment of personal data

To update personal data submitted to us, you may email us at dpo@visionbluesolutions.com  or, where appropriate, contact us via the relevant website registration page.

Right to erasure

You have the right to have us remove all data held by us as a data controller.

Cookie Policy 

Effective Date: 15/03/2018

This Cookie Policy describes how we use cookies on the Vision Blue Solutions site.

We may change this Cookie Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Cookie Policy was last revised.

Any changes will become effective when we make the Cookie Policy available on or through the site.

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a Site. Cookies are then sent back to the originating Site on each subsequent visit, or to another Site that recognises that cookie.

Cookies are useful because they allow a Site to recognise a user’s device. You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently remembering your preferences, and generally improve your website experience.

Most Sites you visit will use cookies in order to improve your user experience by enabling that Site to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies may be set by the Site you are visiting (‘first party cookies’) or they may be set by other Sites who run content on the page you are viewing (‘third party cookies’).

Your web browser will then send these cookies back to the website on each visit. The purpose of this is to collect standard internet log and visitor behaviour information.

By using our website, you are consenting to our use of cookies. You may refuse or accept cookies from the Site at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s site via your help screen.

We have also supplied links to several of the more popular browsers for procedures on how to view and disable cookies.

Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

Types of cookies we use:

CookieNameTypeDurationPurpose
Google Analytic Cookies_ga_gat
_gid
2 years1 minute
24 hours
This cookie is used to track and report website activity
Essential WordPress session management cookieswordpress_sec_[random]wordpress_logged_inWhen the browser is closed.Essential WordPress session management cookies for logged in users
WordPress test cookieswordpress_test_cookieWhen the browser is closed.This cookie is used by WordPress to test whether cookies are enabled on your browser
WordPress_wpss_h__wpss_p_lasting1 hourUsed by WordPress spamshield.
GeoIP Plugin_geo_ipWhen the browser is closed.This cookie will enable us to detect the country of which you are visiting from
Session ReferencePHPSESSIDsessionWhen the browser is closed.Allows us to display a message once the contact form is submitted.
JCS_INENREFJCS_INENTIMsession1 hourUsed for anti-spam purposes

How to delete Cookies

For further information on how to delete cookies we recommend that you read the information provided at following link:

http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html

Further Information

You can find more information about cookies by visiting www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

How to Contact Us

Please review this page regularly as this Policy may change from time to time to ensure that we are always compliant with Data Protection Regulations.

If you have any questions about our privacy policy or in relation to the information we hold about you, please contact:

Lorraine Surlis
Data Protection Officer
dpo@visionbluesolutions.com